Refund Policy
Understanding your refund rights and procedures at dynarovelitho
Refund Eligibility Requirements
At dynarovelitho, we understand that sometimes circumstances change. Our refund policy is designed to be fair while protecting the integrity of our fundraising platform services. Refunds are considered on a case-by-case basis and must meet specific criteria outlined below.
- Service cancellation requested within 14 days of initial purchase
- No substantial use of platform services or consultation hours
- Written refund request submitted through official channels
- Valid Canadian business registration documentation provided
- Compliance with platform terms of service throughout engagement
Important Consideration
Refunds are not available for services already delivered, including completed fundraising consultations, pitch deck reviews, or investor connection services that have been successfully provided.
Standard Refund Process Timeline
Submit Request
Contact our support team with detailed refund reasoning within 14 days
Review Period
We evaluate your request within 5-7 business days
Decision Notice
Written approval or explanation sent via email
Processing
Approved refunds processed within 10-14 business days
Payment method matters significantly in processing times. Credit card refunds typically appear within 3-5 business days, while bank transfers may take 7-10 business days. We process refunds using the same payment method originally used for the purchase whenever possible.
For comprehensive fundraising packages that include multiple services, partial refunds may be calculated based on services not yet delivered. This ensures fair compensation for work already completed while respecting your changing needs.
Need to Request a Refund?
Our support team is ready to assist you with your refund request. Please have your service agreement details and reasoning ready when contacting us.
info@dynarovelitho.com +1 (250) 218-2434